Installing Microsoft Dynamics CRM 2011 Outlook Client on Windows 8 and Office 2013

Installing Microsoft Dynamics CRM 2011 Outlook Client on Windows 8 and Office 2013

I recently installed Windows 8 and Office 2013 on my system and had some issue when trying to install the CRM Outlook Client. I won’t go into all the scary details about what I did to figure this out but here is the solution.
I got two error messages one after the other…


“There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.”
“Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help.”
 Issue #1 – CRM Outlook Client Install does not enable Microsoft Identity Foundation 3.5. This will cause this error:
“Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help.”
Windows 8 comes with it installed but not enabled. Enable it.

Issue #2CRM Outlook Client does not install the correct versions of SQL Server Compact 3.5 on 64-bit Operating Systems. This will cause this error:
“There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.”
In the CRM Client log you will see this error: Error| Exception: Unable to load DLL ‘sqlceme35.dll’: The specified module could not be found. (Exception from HRESULT: 0x8007007E)

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