Retrieve Cases associated with Contacts and Accounts in one go

Hi Everyone,

Today I was working on some work and got a requirement to get Cases of linked with Account and Contact. 

In a normal scenario, we can always do two Calls like 

Cases where CustomerID = Account GUID and 
Cases where CustomerID = Contact GUID

Somehow, I didn’t like this approach of making two calls. Spending sometime helped to reduce a call and I was able to retrieve Cases related to Account and Contact in one call.

Here is the FetchXML I have used and uitype plays a major role here.

           
                                     
                                       
                                       
                                       
                                       
                                       
                                       
                                       
                                         
                                            {ACCOUNT-GUID}
                                            {Contact-GUID}
                                         
                                       
                                     
                                   

Hope this helps.


Happy CRM’ing

Gopinath

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