Today, I was working on Business Process Flows and I have created a new BPF as per the requirement, Saved, Validated and Published. When I was testing noticed that new BPF is not showing on Customer Service APP.
I was wondered and tried publishing, restarting the session, re-activating the BPF but nothing worked.
After some search came to know that we have add the BPF in APP Designer of the Model Driven APP (in my case, Customer Service App).
After adding the new BPF in the APP, it turned to show on Case form when I do Switch Process.
Hope this helps.