Track Contacts in Dynamics 365 via Outlook App

Hi,

Today our customer said that Tracking of a contact via Outlook App is no more working. When I have tested, it is working. 

Had a screen sharing session with the customer and downloaded Fiddler on his machine and checked the calls. And found a call failed with 500 error code and here is the error message.

message=A validation error occurred.  The length of the ’emailaddress1′ attribute of the ‘contact’ entity exceeded the maximum allowed length of ‘100’.

I checked the Contact in Outlook and Email Address field was crossing the limit and our customer gave some data just to check the tracking.

Unfortunately, the App won’t the message to the user. It’s not only Email Address field but any field that is crossing the limit will create the same.

Hope this helps.


Happy CRM’ing

Gopinath

Case option not available on Dynamics 365 Outlook App

Hi,

Today while working with new Outlook App suddenly observed that New Case option was removed from it. Little wondered and do not the reason.

After little search came to know that it was because of Read Only In Mobile user (settings -> customizations -> customize the system) was checked.

However, after enabling also it didn’t work. Below are the things we should check.

1) Read only in Mobile user should be disabled.
2) Case entity must be selected for Global Search.

If it is not visible even after setting above, follow the below steps.

1) Open IE Browser -> Tools -> Internet Options
2) General Tab -> Delete -> Settings -> Caches and databases
3) As shown in the screen shot select Dynamics.com and click on Delete and then Ok button.

4) Restart your Outlook and you will new Case option now.

Hope this helps.


Happy CRM’ing

Gopinath